Online Giving FAQ
If you have questions about Denver Seminary's online giving system, this is a great place to start. If you do not see your question here, please send an email to .
How do I give to Denver Seminary online?
Making a gift to Denver Seminary online is easy.
First, either click on "Give Online" on the home page or on any of the giving pages. There is also a "Give Online" link at the end of this short tutorial. A new screen will open inside your browser. While it looks like a popup window, it is not; it is a screen "embedded" in the web page from which it was opened.
In this screen, you have the option to "login" -- please do this if you have given a gift or registered for an event with Denver Seminary before. You can also login if you are a member of the Denver Seminary online community using your normal user name and password.
If you have not done any of these things before, you must enter a valid email address into the top box of the embedded window. This email address allows us to send you an email to confirm your gift amount. It also helps us generate an account for you. We will automatically generate a password for your account which will enable you to log into our site. This password is emailed to you with your gift confirmation email, and you can change it at any time.
Fill out the other information on this screen, and please note that fields with an "*" are required. This information is required by the credit card processing company to confirm your identity and that the credit card information you enter is in fact your credit card. Please note that this information must be entered correctly or your credit card will be declined.
Once you have entered all of your information, click "Continue" at the bottom of the screen. You will now see a screen that allows you to determine your gift amount. In the first box enter the amount that you wish to give to the Seminary. Then you will need to select the fund to which you are making the gift -- this is done from the drop down box immediately under the word "Category". The default "category" is the Seminary Fund.
If you have multiple catgories to which you want to make a gift, be sure that the amount box includes only the amount you wish to give to the FIRST category. To add additional amounts and categories to go with those amounts, click the "More Categories" link under the Category drop-down. Additional amount and category boxes will appear. You can give up to three separate amounts to three separate categories. If you wish to give to more than three categories, you may call our office (303-762-6949) to make your gift over the phone, or you may fill out the form multiple times.
Once you have entered an amount and selected a category, you have the option to include a note to the Advancement Team regarding your gift or how you would like it to be processed.
If you would like to make this same gift automatically every month, the final box is for you to enter the day of the month (e.g., 15 for the 15th of each month) on which you would like the amount(s) to be charged to your credit card. This automatic payment can be cancelled at any time through the members section of our web site.
Next, click the "continue" button to go to the credit card information screen. From this screen, you can select the credit card type to which you would like to charge your gift. Denver Seminary accepts Visa, Mastercard and Discover. Enter the required information as it appears on your credit card -- please enter just the numbers for the credit card without spaces or dashes. Be sure to enter information correctly, or your credit card will be declined. On this page you have the option to save your credit card information to the system for future use. You do not need to check this box. If you decide to check it, your credit card information is secure. It is only used for your future gifts, so that there is less information for you to fill in.
Once you have filled in all of your credit card information, click the continue button. This will take you to a screen in which you can confirm your gift. Please confirm that the amount and category are correct, that your name and billing address are correct (remember, it must match the address on file with your credit card's issuing bank) and that correct credit card is listed. You may change the address or credit card information from this screen. If the amount is not correct, please click the "close" link in the top right corner and start over.
Once you click the "Submit Order Now" button, the "embedded" window will close and you will be redirected to your "Me" page of MyDenSem. You will receive an email confirmation of your gift once your credit card has processed. If at anytime you receive an error message that your credit card could not be processed, please check the troubleshooting question at the bottom of this FAQ or send an email to .
Do I have to create an account to give online?
You can either Whether you create the account yourself or have the system automatically create the account for you, having an account on Denver Seminary's site streamlines the process for future gifts. You will not need to enter personal information again, as your name and address are stored with your account. If you selected the option to save your credit card information, that information will also not need to be entered again. Creating an account also allows us to send you a confirmation email of your gift. While you will still receive a gift receipt in the mail from Denver Seminary for tax purposes, there is still comfort in receiving that email confirmation and knowing that your gift went through.
Having an account on Denver Seminary's web site also gives you access to other parts of the site. Once an account is set up, you can easily post messages to our discussion boards, register for events or even participate in the online community, which includes the ability to network and send messages to friends, blog, post photo galleries, and more. There are many benefits to having an account on Denver Seminary's web site.
Do you do anything with my personal information?
Those who give gifts to Denver Seminary may be added to Seminary mailing lists, but we never sell or rent your information to organizations or people outside of the Seminary. Your information will only ever be used for official Seminary business. Mailing lists may be postal or electronic. If you wish to be removed from any of our electronic mailings, you can unsubscribe at the bottom of any mailing you receive from us, or fill out the subscription/optout form to change your preferences for our electronic mailings. To be removed from postal mailings, please send an email with your request and your name and address to .
My credit card was declined or the system won't process my card. What's wrong?
If there are ever problems with the online credit card processing system, we will make an announcement here along with word as to how long the problems may last.
Currently there are no known problems with the online credit card processing system.
If you do not receive an email confirmation of your gift, your gift was not processed. If you are concerned, or if you want to double-check that your gift did not go through, please send an email to with your name and your request -- never include your credit card information in an email.
If you are experiencing problems with our online credit card processing system, please try the following:
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Our credit card processing company is very particular about addresses matching the credit card. You must be sure to enter your billing address correctly -- it must be the same address that appears on your credit card statement.
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It is crucial that you enter the credit card information correctly -- everything from the name on the card (be sure it is entered as it is on your credit card) to the credit card number (numbers must match the numbers on your card -- without spaces or dashes) and the CCV number (normally a three digit security number on the back of your card) to the expiration date of your card must be entered correctly or the credit card will not be processed.
- If you have correctly entered your information into our online giving system but you are still having problems, please send a detailed email to . Be sure to describe exactly what is happening, including any error messages, so that we can work to track down the problem.
